FAQs

To qualify for funding from OnDeck, your business should have the following characteristics:

• Minimum one year in business.
• Minimum of $100,000 in annual revenue.
• Minimum 625 personal FICO score of the business owner.
• Business checking account.

When determining eligibility, we’ll perform a soft credit check on the business owner’s personal credit.

Typically, we only require basic information about yourself and your business. We may ask for:

• Business Tax ID.
• Last three months of business bank statements.
• Social Security number of business owner(s).

Our application process is simple and typically takes about 10 minutes. You’ll complete one application, and we’ll evaluate which product is the best fit. You can apply online or over the phone by calling (888) 269-4246.

We work with more than 700 different kinds of businesses including restaurants, auto repair shops, healthcare professionals, contractors and many other service providers.

We don’t serve these restricted industries.

For term loans, your rate will be determined by the health of your business and cash flow. We charge an origination fee of 0% to 4% on your loan, and if you renew you may be eligible for subsequent reductions.

No. If you apply for funding from OnDeck, there is no obligation to accept the loan offer. Your loan offer is valid for 30 days, at which time it expires.

OnDeck can deliver decisions in minutes and funding as soon as the same day.^†

We fund term loans through the Automated Clearinghouse (ACH) system. If you’re approved, the funds will be deposited into your business bank as soon as the same day.^†

If you’re approved for a line of credit and have an eligible business debit card, instant funding^* can give you immediate access to your line of credit funds.

We can transfer your funds within seconds or minutes, meaning you don’t need to wait the typical one to two business days it takes for a standard ACH transfer.

You can use instant funding^* to make draws whenever you need funds — including nights, weekends and holidays.

Instant funding^* is available to our line of credit customers with an eligible debit card associated with the business bank account that we have on file.

Sign in to your account to see if you qualify for instant funding.^*

Instant funding^* is a funding method that uses a debit card network to process transactions. It usually takes seconds for funds to transfer through the network and reflect in your bank account. Funds are typically available to use immediately but may take up to 30 minutes.

ACH is a standard bank transfer to your verified business checking account. It is subject to standard bank transfer timing and can take one to two business days.

Instant funding^* transfers money using the debit card network. In order to use it, you will need an active debit card attached to your business checking account.

We don’t support transferring funds to a personal debit card. You need a business debit card associated with the business bank account that we have on file. If you don’t have a debit card for the business bank account, you can still continue to make withdrawals using ACH.

Yes, currently OnDeck only supports daily draws of $10,000 or less via instant funding.^* For draws of more than $10,000 please use ACH.

Keep in mind your bank may have its own daily, weekly or other transfer restrictions on push-to-debit transfers as well. (A push-to-debit transfer is the payment technology that makes instant funding^* possible.)

OnDeck will deduct payments from your business bank account on a daily, weekly or monthly basis, depending on what type of funding you’re approved for.

As an OnDeck customer, you’ll have access to an online account where you can monitor your loan and payment activity.

After clicking on “Sign In” you can access your account by clicking “Forgot Credentials” and verifying your information. You may also have password reset instructions emailed to you by clicking on “Reset Password.”

If you’re still having trouble accessing your account, please call (888) 556-3483 and our team can assist you.

You can see your current balance through your online account.

Currently, you aren’t able to update your bank information online. Please reach out to one of our loan advisors for more assistance at (888) 556-3483.

Once your loan is paid in full, please email OnDeck Customer Support at customerservice@ondeck.com with a written request to release the UCC.

If you need payment support, please reach out to our loan advisors at (888) 556-3483.

Small businesses have more financing options today than ever before, yet navigating the maze of loan types and lenders can make it challenging to choose the right loan and the right lender for your business. Visit our blog to learn about other funding options or you may qualify for a business line of credit with our partners at Headway Capital.

This number will vary depending on the funding you receive and how close you are to paying off the balance. You can check your monthly statements, which you can access through your online account. If there isn’t a statement available, give us a call at (888) 556-3483 and one of our loan advisors will be happy to help.

An OnDeck loan advisor can help you with all your payment questions. Give us a call at (888) 556-3483 and we’ll be happy to help.

ACH transactions take 24 hours to process so your account will always draft the day after we initiate the payment.

You may be eligible for additional funding if you’ve reached six months of repayment or you’ve paid down 40% of your term loan — whichever comes first. However, you may want to speak with your loan advisor for more information before applying.

Please contact our payment support team at (888) 556-3483.

If you need to permanently close your line of credit, please email customerservice@ondeck.com and request the closure.

OnDeck’s instant funding^* is available for customers with eligible debit cards. If you’d like more information you can contact our loan advisors at (888) 556-3483.

Instant funding^* can fail for the following reasons:

• You recently got a new debit card issued for the account and you are still using an old debit card for the transaction.
• You have reached your account’s daily, weekly or monthly limits imposed by your bank.
• Your bank might be temporarily suspending push-to-debit transfers.

If you continue to see failed instant funding^* draws, we recommend reaching out to your bank.

It can take up to 30 minutes for an instant funding^* withdrawal to reflect on your bank account.

If you don’t see the transfer after 30 minutes, please reach out to your bank. When speaking with your bank it’s important to explain that the funds will appear as an original credit transaction (OCT), which is a direct credit to your debit card.

Not all banks support push-to-debit transfers. Some banks only support instant funding^* for some of the debit cards and some banks don’t support instant funding^* for any of their debit cards.

To register your debit card, please make sure that:

• Your debit card has been activated.
• Your debit card hasn’t expired.
• The address you entered matches the address on your bank statement.

If the instant funding^* option isn’t available then the service may be temporarily unavailable. For more information or support, you can contact our team.